Keycorp's Call and Asset Management System manages:

• Helpdesk serivce calls
  
  
• Swap-out and field service
  
  
• Installation for new merchants
  
  
• Recovery of unused equipment
  
  
• Repairs and refurbishment
  
  
• Consumables ordering
  

Keycorp's Call and Asset Management System integrates, controls and records all of Keycorp's workfow:

• Help desk
  
  
• Operations
  
  
• Technical services
  
  

Keycorp's Call and Asset Management System provides:

• Active performance monitoring
  
  
• Provides up to date detailed reports
  
  
• Provides an interface into the WEB – full customer transparency in real time

Keycorp's Call and Asset Management System tracks the asset life cycle with each actvity at every stage.