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Service Desk
 
 
  • Technical help desk (1st / 2nd level) for POS / payment products and systems

  • PABX and ACD/IVR and skills routing

  • ACD with least cost routing

  • IVR caller ID

  • Client specific cell structures

  • Intranet based knowledge tree help files – quick search engine

  • Real time, active call management
 
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